How to cancel virgin media broadband contract online

how to cancel virgin media broadband contract online

How to cancel Virgin Media

Leaving Virgin Media | Cancel my Contract. Help and Support from Virgin Media. We have articles, videos and troubleshooting guides for all your queries. When you take out Virgin Media broadband, TV or phone services, the kit we provide is included as part of your services. All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call from your Virgin Media telephone or call 03from any other phone to cancel. For more information, do check out our Virgin Media customer service numbers page. Or you can write to.

Broadband Genie, and some associated third party tools, use cookies. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policywhere you can manage your consent options. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. Are you a current Virgin Media broadband customer and want to change provider? Moving home?

Moving to a non-cabled area and cannot take your cable broadband with you? Ending a contract sounds serious but is an everyday occurrence. It is probably much easier and much less stressful than you imagine! This guide will howw you through cancelling Virgin Media broadband from beginning to end.

Before you go ahead and contact Virgin Media, there is a little preparation to do before you cancel. Virgin Media broadband contracts are typically fixed for 6, 9, 12, 18 or 24 months and then switch to a rolling monthly contract.

If you are within this fixed period, you may be liable for an early termination fee. Read our guide what was the peace corps in 1960 checking your Virgin contract end date to find out how long is left on your contract.

Depending on your circumstances, Virgin Media can sometimes waive the termination fee. Finding a new deal before contacting Virgin Media means you can sign up to a service in plenty of time and have it begin the moment it's needed, whether that is when you move into a new home or as soon as your Virgin Media broadband contract ends.

Once you've entered your postcode, you'll only see deals available to that address. We partner with SamKnows in order to bring you the most accurate information possible see our privacy policy for further details. Cancelling Virgin Media works a little differently to most providers. Usually, when switching providers you can simply sign up for a new deal and let the ISP handle the process. But as Virgin mfdia its own network which vurgin not shared by any other ISP it is up to you to handle the cancellation and get a new service installed.

If the fixed-term part of your Virgin Media broadband contract has finished, or you are still within the xancel cooling-off period, you can cancel for free. Call from your Virgin Media telephone or call from any other phone to cancel. For more information, do check out our Virgin Media jedia service numbers page. If you are still within the fixed-term part of your Virgin Media broadband contact, i.

However, you may be liable for an early termination fee. You can see how far into your contract you are from the "Your Account" section on the Virgin Media website. A customer service agent will also be able to tell you. Usually, this is either the whole monthly fee or a percentage of the monthly fee for the remaining period of the contract. As mentioned, Canncel Media calculate early cancellation fees on an individual basis but will usually include all or a large part of your monthly fee.

It will be multiplied by the number of months you have left in your contact to come up with a figure. The table below gives a basic breakdown of what ocntract can expect to be charged. The above is only a selection of Virgin packages; there are multiple Virgin Media broadband deals including many which are no longer sold so check the early disconnection help page for more information if yours is not listed.

Yes, this may be possible. Virgin has signed up to the Ofcom broadband speed code of practicewhich includes a right to leave a contract if a provider is unable to deliver a minimum speed. But you must first speak to technical support - free cancellation will only be an option if Virgin agrees that your speed does not meet the required minimum standard and it is unable to fix the problem.

Read our privacy policy OK. What to do before you cancel Virgin Media broadband How to cancel Virgin Media broadband Virgin Media broadband early cancellation fees Frequently Asked Questions about cancelling Virgin Media What to do before you cancel Virgin Media broadband Before you go ahead and contact Virgin Media, there is a little preparation to do before you cancel.

Check your contract Virgin Media broadband contracts are typically fixed for 6, 9, 12, 18 or 24 months and then switch to a rolling monthly contraxt. Find a new broadband deal Finding a new deal before contacting Virgin Media means you can sign up onlihe a service in plenty of time and have it begin the moment it's needed, whether that is when you move into a new home or as soon as your Virgin Media broadband contract ends. Below how to burn dvds onto computer some of the best deals available now: Dynamic deal panel.

Broadband Genie postcode checker Enter your postcode. Why do we need your postcode? Virgin Media loans you the equipment for the term of your contract. Depending on how long that has been and how old the router or TV box is, they how to add a network printer on windows xp or may not require it back.

They will notify you and send prepaid packaging for any returns of equipment. You can keep your existing phone number when switching providers. You will need to notify both Virgin Media and your new provider that you want to keep your number and they will arrange it.

What are the conditions for terminating a Virgin Media subscription?

Feb 17,  · Hi there, I need some advice please on how to cancel my Virgin Media contract (broadband, basic TV, landline, had it over 10 years, price going up constantly). I've tried calling the helpline but I just get a salesperson trying to persuade me . You’ll need to return all of the kit provided to you by Virgin including your Virgin TV V6 box and your Hub 3 or Hub 4 home broadband router. To cancel your Virgin Media services, you can contact Virgin Media on 03or through a page on their website. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Cancelling your services means paying a 'disconnection' fee of % of what remains on your contract including both services. Virgin Media will want its V6 set-top box back, too, and you will have to go to the extra trouble of boxing it up and posting nicefreedatingall.com: Dan Howdle.

By Dan Howdle Tuesday, March 3rd No matter how long you've been with Virgin Media, you can cancel. Of course, sometimes that's going to mean early exit fees and sometimes it's not.

In this guide we'll walk you through the ins and outs, show you your rights as a customer, when it's okay to leave, when it's not, and what if anything it will ultimately cost you. The most important thing to know first and foremost is whether you're still in your Virgin Media contract period or not. If you're not sure, worry not. There are some easy ways to find out which we will cover a bit further down.

Before we get to the specific ins and outs, then, take a quick look at our checklist and be sure you have everything you need in order to get started. Before you call Virgin Media or indeed decide whether cancelling your contract is really worth it, it's a good idea to make sure you have the following information to hand.

Your information is safe with us. We won't share your postcode with anyone. See our privacy policy. If you still have time left until the end of your contracted period, Virgin Media is going to charge you what it calls a 'disconnection fee'. Other providers sometimes call this a cancellation fee, or an early exit fee. Virgin Media would prefer you don't think of it as a punishment for leaving early, but instead as compensation paid to Virgin Media for having set you up with services you will not be using for the minimum period and, it would argue, therefore not allowing it to make a profit.

Sometimes, though — sometimes you can cancel for free, even if you're still under contract. Let's look at that next. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Virgin Media will want its V6 set-top box back, too, and you will have to go to the extra trouble of boxing it up and posting it.

Same if you just want to cancel Virgin TV. A contract works both ways. If you think Virgin Media has a cheek charging you for every month of your contract whether you end it or not, just remember that Virgin Media has a host of obligations to you too. And it's when it breaks one of those obligations that you have the opportunity to cancel Virgin Media during your contract for free.

If you've checked and you're out of contract the world is you're oyster. You can cancel and switch to another provider with very little fuss. But before you call from your Virgin Media home phone or from any other phone to tell Virgin Media you're leaving, we strongly recommend you keep the following in mind regarding retentions. Virgin Media don't want you to leave.

No provider does. Sometimes that means it will attempt sweet-talk you into staying, and sometimes even offer you a better deal than you're getting if it will convince you. There are no hard and fast rules in terms of what it might offer you or not, but it's a good idea to get a few things clear in your head before you make that call. If you are still under contract with Virgin Media, you want to move house, but Virgin Media is not available at your new property, it will still charge you an early exit fee regardless of that fact.

However unfair that may seem, Ofcom has looked into this and for a short while Virgin Media even changed its policy. However, it has now reverted back. You'll usually be expected to return them when you leave, and the company could charge you for them if you don't. If you quit Virgin broadband, you'll get a grace period of 90 days, but you'll then lose your mail service.

You'll need to make sure you save any contacts, emails and files you wish to keep before your account is closed. In some cases, where you've paid for services in advance, you may be due a refund when you leave. In this case, you'll get a cheque sent out 35 days after your account is closed. And you could be waiting even longer, with Virgin Media claiming the cheque could then take another ten days to arrive.

To cancel your Virgin Media contract, dial from your Virgin Media home phone or from any other phone. This website uses cookies to give you the best experience. By continuing, you agree to our cookies policy. Checklist: Before you cancel How to cancel if you're still in contract How to cancel if you're out of contract How to cancel if you're moving house Frequently asked questions. Check availability My postcode is Frequently asked questions What happens to my Virgin Media router and set-top box?

Can I keep my Virgin Media email address? What if Virgin Media owes me a refund? What is Virgin Media's cancellation number? Featured deal. See Deal this deal is an. Need help or advice? Call our experts free on Compare broadband deals in your area My postcode is All rights reserved.

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